Refund Policy

Eligibility & Return Period

• You may initiate a return within 60 days from the date of delivery for most products.
• Returned items must be in unused condition, with all original packaging, tags, and accessories intact to be eligible for a refund (excludes items damaged by improper use or modification).
• Custom-made products or personalized items are not eligible for return unless they have quality defects or do not match the description.

Return Process

1. Contact our customer service team via designated channels (e.g., email, online form) to submit a return request, including your order number and reason for return.
2. After your request is approved, you will receive detailed instructions for returning the item, including the designated return address.
3. Ship the eligible item back to us with relevant purchase proof (e.g., order confirmation).

Refund Details

• All refunds are processed in USD (United States Dollars) , consistent with the original payment currency.
• Once we receive and inspect the returned item (confirming it meets eligibility requirements), we will initiate the refund within 5-10 business days.
• Refunds will be credited to your original payment method (e.g., credit card, PayPal), and the processing time may vary slightly depending on your payment provider’s policies.
• We offer free return shipping for items returned due to quality issues or incorrect delivery; for other eligible returns, return shipping costs are borne by the customer.

Exceptions

• We reserve the right to reject refund requests if the returned item is damaged, incomplete, or does not meet the eligibility criteria.
• Shipping fees for the original order (if applicable) are non-refundable unless the return is caused by our error (e.g., wrong item, defective product).